Terms and Conditions

Purchasing from Wall Genie®.

Purchasing from Wall Genie® couldn’t be easier. Our easy to use website has several categories, simply select the category you require and find the item you want to purchase. Each product may have variations in size and colour etc, so to ensure we have all the information needed for your purchase, you can only add your item to the basket once you have chosen your preferences for that particular item. These can consist of colour, size, personalisation details or crop.

To view, edit or remove the item, simply click on the shopping cart icon on the top right of each page. You can checkout or pay by clicking on the “checkout” button. Simply enter the relevant details, the postage cost will automatically show depending on your location. Complete your payment by choosing to pay either by credit card / debit card or PayPal. A confirmation email will then notify you once we have received your order and payment.

Wall Genie stickers.

At Wall Genie® we want you to be delighted with your purchase and make every effort for our customers to achieve the very best results. However, we can not be held responsible for any damage caused by removal/installation of our products. Preparation of surfaces are the responsibility of the buyer. Application/removal of our our products should be carried out at the buyers own risk.

Our products are designed for applying to smooth surfaces only. We do not recommend they are applied to any surface other then being 100% smooth and we cannot be held responsible for less than perfect results. Different variations of paint types such as some wipe-clean type paints can cause adhesion issues. Please always check with the manufacturers guidelines before purchasing and applying a wall sticker. We recommend waiting at least three weeks before applying to recently painted walls to allow them to cure, as failure to do so can cause problems with adhesion.

We reserve the right to change specifications and design elements at any time without prior notice. The colours of the designs reproduced in this website have been matched as close as web technology allows. All sizes are approximate.

Returns, cancellations and refunds.

As wall stickers are made-to-order or personalised, we can only accept returns for damaged/faulty items or incorrect items sent in error by ourselves, this is in accordance with the Consumer Contracts Regulations. We should be notified by email or telephone within 14 days of receipt of your item for any damaged/faulty or incorrect items. We will then issue a pre-paid postage label for any returns. We cannot accept returns for items damaged during installation. We may ask for photographs of any damaged or incorrect items to help us determine an efficient outcome.

Tile stickers are made-to-order but can be returned as long as they are complete and unused in their original condition. However, we cannot accept returns for custom made orders.

All returns must be sent back sealed in protective packaging and sent via recorded delivery to ensure their safe receipt. We cannot be responsible for returns which are lost in the postal system.

Lost / delayed items.

If an item has been lost or delayed, you must allow 15 working days for the U.K and 30 working days internationally before we resend or issue a refund.

Processing, production and dispatch times.

We endeavour to dispatch your item within 10-15 working days.

Dispatch times are an estimate and during busy periods these can be longer. If you require your item sooner please contact us prior to making your order.

UK delivery costs.

All items are sent free of charge to UK addresses using Royal Mail or Parcelforce. This may exclude larger quantity and express delivery orders. Any additional delivery costs will be advised prior to purchase.

International delivery costs.

Royal Mail International Standard – Europe = £10.00
Royal Mail International Standard – Rest of World = £10.00

Privacy policy.

We do not share or disclose any information given when fulfilling an order on our website. We do not store credit card details nor do we share customer details with any 3rd parties. Cookies are used on our website to track your order and to share your delivery details only. We will only email you to notify you of news and promotions if prior consent is given.

Copyright.

Copyright © 2012 – 2018 Face Graphics Ltd. All rights reserved. Wall Genie® is a registered trademark of Face Graphics Ltd. All products, artwork, images and content are owned by Face Graphics Ltd and are prohibited from reproduction in any way or form.

Offers, vouchers and discount codes

All offers, vouchers and discount codes are individual and cannot be used in conjunction with any other offer, voucher or discount code.

We reserve the right to change and end any offer at our discretion.

How to contact us.

Wall Genie
Unit 20 Samson House
Arterial Road
Laindon
Essex SS15 6DR

Tel: 01268 414262
Email: sales@wallgenie.com
Opening times: Monday – Friday (excluding bank holidays)

Face Graphics Ltd
VAT No. 114 9711 22
Company No. 07603877